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POS Help Desk
First Data Independent Sales merchants can always rely on
representatives from the POS Help Desk to answer questions
about their point-of-sale (POS) processing equipment,
24 hours a day, 7 days a week, in more than 140 languages
and dialects.
![*]() New FDIS merchants can call the Help
Desk for training instructions and assistance to operate
their POS processing equipment, and all merchants can
call when they need a terminal downloaded with a processing
application.
![*]() When merchants encounter a terminal challenge,
the Help Desk troubleshoots the issue and, in most instances,
can fix it over the telephone. If necessary, the POS representative
sends replacement equipment the same day.
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