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Chargeback and Retrieval Department
The First Data Independent Sales Chargeback and Retrieval
Department defends its merchants’ rights by making sure
that the MasterCard or Visa dispute resolution guidelines
have been met when the cardholder-issuing banks send us
transaction receipt requests and contested transactions.
![*]() The Chargeback and Retrieval Department protects
our merchants and reaches favorable resolutions for them.
To achieve this, the department reviews the merchant's
responses to transaction requests and contested transactions
for completeness and proper documentation.
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